Returns & Exchanges

At Frobishers, we strive for complete satisfaction with every sip; however, due to the perishable nature of our premium juices and botanicals, we can only accept returns on damaged or incorrect items. Please notify our team within 48 hours of delivery to ensure a swift resolution.

1

Inspect Your Delivery

Upon arrival, carefully check your Frobishers order for any signs of transit damage or missing items.

2

Contact Customer Support

Email our team at [email protected] with your order number and clear photographs of the damaged goods.

3

Await Verification

Our quality control team will review your claim within 2 business days to approve a replacement or refund.

4

Receive Refund or Replacement

Once approved, we will either dispatch a fresh batch immediately or issue a full credit to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing